CUSTOMER SERVICE

How can I get help outside office hours?

CITS offer e-mail support outside office hours

How do I book for work?

Please call or e-mail our sales department and they can negotiate a time and price estimate

What if a job takes less time than estimated?

Our policy is to only invoice for the time a job takes, if it takes less time you pay less (*)

 * Subject to time related discounts

What support is provided with bespoke software?

CITS provide telephone and e-mail support for all our software and services. We also provide remote or on site support. (Call for support options)

BILLING

What are the terms & conditions for payment?

CITS operate a 30 day payment schedule, but offer a discount on a graduated scale for early payment up to a maximum of 15% if paid within 15 days of invoice.